Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Changed your mind?
You can return unworn items within 30 days of delivery for a refund or exchange. Items must be unworn, unwashed, with tags attached and in their original packaging. Return postage for change-of-mind returns is at your cost. For hygiene reasons earrings and swimwear bottoms cannot be returned unless faulty.
Faulty or incorrect items
If an item arrives damaged, faulty or not as described, email us within 7 days with your order number and a photo. We will cover the return postage and send a replacement or issue a full refund, including original shipping, whichever you prefer.
How to return
- Email support@aveliamode.com with your order number and the item(s) you want to return.
- We reply within one business day with return instructions and the return address.
- Post the item back. Keep your tracking receipt.
- Once received and checked, we process your refund within 5 business days to your original payment method.
Questions? We are here Monday to Friday, 9am–5pm AEST.